Matthew Stamper - UX & Product Designer
Open
Client:
Nets/Nexi - Apple Tap to Pay/SoftPOS
UX Design
IOS/Android

Nets/Nexi - Apple Tap to Pay/SoftPOS

Client

Nets/Nexi - Apple Tap to Pay/SoftPOS

Year

2025

Scope of Work

UX Design | Website Design

Location

Copenhagen

Tap to Pay on iPhone enables merchants to accept contactless payments directly on an iPhone, removing the need for dedicated payment hardware. As Product Designer, I was responsible for designing the mobile experience that introduced this new payment capability, ensuring the solution met Apple's platform requirements while delivering a simple, intuitive experience for merchants. Working closely with Product Managers, iOS Engineers, payment specialists, and stakeholders across the business, the project focused on making a complex payment technology feel effortless to use, while maintaining the trust, security, and reliability expected from a financial product.

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The Process

Discovery

Tap to Pay on iPhone enables merchants to accept contactless payments directly on an iPhone, removing the need for dedicated payment hardware. As Product Designer, I was responsible for designing the mobile experience that introduced this new payment capability, ensuring the solution met Apple's platform requirements while delivering a simple, intuitive experience for merchants. Working closely with Product Managers, iOS Engineers, payment specialists, and stakeholders across the business, the project focused on making a complex payment technology feel effortless to use, while maintaining the trust, security, and reliability expected from a financial product.

Define

As the product vision evolved, the focus shifted towards designing an experience that balanced simplicity with the complex requirements of payment acceptance. Working collaboratively across product and engineering, we defined the core merchant journey, identified key interaction patterns, and considered how users would transition naturally between traditional payment flows and Tap to Pay. Particular attention was given to communicating transaction states, building confidence throughout the payment process, and ensuring accessibility for merchants using the feature in a wide range of real-world environments.

Develop

Throughout development, I worked closely with engineering to design, prototype, and refine the end-to-end payment experience. Iterative testing helped validate interaction patterns, reduce unnecessary complexity, and ensure the interface aligned with Apple's Human Interface Guidelines while remaining consistent with the wider product ecosystem. Every screen was designed with clarity and speed in mind, enabling merchants to begin accepting payments with minimal learning while maintaining the robustness required for secure financial transactions.

Deliver

The final solution introduced a modern payment experience that allowed merchants to accept contactless payments directly from their iPhone, removing barriers associated with traditional payment hardware. By combining intuitive interaction design with the technical capabilities of Apple's platform, the product helped simplify payment acceptance for businesses while supporting the wider adoption of mobile-first payment solutions. The project demonstrated how thoughtful product design can bridge emerging technology and everyday merchant needs, delivering an experience that is both innovative and familiar.

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